Terms & Conditions
1 | UNDERTAKING
Knysna Touring undertakes to provide all services offered subject to the terms and conditions set out herein, which terms and conditions are accepted by the traveller.
2 | DEFINITION
a) Knysna Touring means: SA Travel Inbound Pty Ltd T/A Knysna Touring.
b) Traveller means: Individuals, groups, companies or other legal persons using the services offered by Knysna Touring and includes the agents of travellers.
c) Services means: The provision of accommodations and/or transportation and/or meals and/or any and all other travel services and activities as offered or provided by Knysna Touring and accepted by the traveller.
3 | TERMS OF PAYMENT
a) On confirmation of services: a full payment of 100% of the quoted tour price is required.
b) If payments are made in negotiable foreign currency, the payer will be responsible for any short payment resulting from exchange rate fluctuations. The exchange rate applied by the official bankers of Knysna Touring on receipt of moneys will be accepted as the applicable rate.
c) If the payment is not received by due date, Knysna Touring reserves the right to withdraw services.
d) The non-issuing of an invoice or non-payment of deposit will not exempt travellers from these payment terms.
e) Paying with certain cards will attract a fee. Please check with your sales consultant what the applicable fees are before confirming your booking.
4 | CANCELLATIONS
a) Cancellations made more than 30 days prior to arrival will not normally result in cancellation fees being charged. However;
i) Knysna Touring reserves the right to recover any costs incurred or charges received from suppliers up to the date of cancellation.
b) In the event of services being cancelled 30 days or less, prior to arrival, the following cancellation fees will apply.
i) 30 days to 15 days before commencement of services: 50% total quoted tour price due plus any additional charges levied by suppliers up to date of cancellation.
ii) 14 days to commencement of services: 100% of total quoted tour price due.
iii) Large group programs may attract specific cancellation terms which will be provided when applicable.
5 | AMENDMENTS
a) Much care has gone into the composition of programs and tours for travellers, however circumstances such as currency devaluation, fuel surcharges or price amendments by suppliers may necessitate changes in costs and tour programs. Should this occur you would be notified as soon as possible, although Knysna Touring does reserve the right to change the itinerary of the tour without prior notice) Notwithstanding that deposits or complete payments have been made, any increases up until the date of departure of arrangements resulting to the above are to be paid by the traveller. If such increases are unacceptable, the traveller may cancel his/her booking, though in so doing he/she is still liable to pay any cancellation charges imposed in the way of cancellation, administration, communication charges etc.
6 | INSURANCE
a) Knysna Touring carries comprehensive liability insurance details which can be made available on request.
7 | INDEMNITY
a) Knysna Touring, its affiliated subsidiary companies, agents, and sponsoring organizations act only as agent for the suppliers of transportation, food, and other goods and services provided to the passenger. All arrangements for transport and services are made upon the express condition that Knysna Touring shall not be liable for any direct, indirect, consequential, or incidental damage, injury, loss, accident, delay, or irregularity of any kind occasioned by reason of any act or omission beyond its control, including, without limitation, any act of negligence or breach of contract of any third party, who is to or does supply any goods or services for the tour. Without limiting the foregoing, Knysna Touring is not responsible for any losses or expenses due to delay or changes in schedule, overbooking of accommodations, default of any third parties, sickness, weather, strikes, acts of God, acts of terrorism, war, quarantine, criminal activity, or for any other cause beyond its control.
b) Safari programs may take travellers into close contact with wild animals. Rangers and guides should brief travellers accordingly, however, neither Knysna Touring nor their employees can be held responsible for any injury or accident while on safari.
c) We strongly recommend that travellers take adequate personal travel insurance cover before departure from home.
8 | JURISDICTION
a) The law of the Republic of South Africa shall govern the relationship between Knysna Touring and the traveller and the Courts of the Republic of South Africa shall have sole jurisdiction in respect of any claims and/or disputes which may arise between Knysna Touring and the traveller, or Agent.
ADDITIONAL IMPORTANT INFORMATION
1 | HEALTH
a) We strongly suggest that travellers take anti-malarial medication prior to commencing travel to malarial destinations. Please consult your doctor/pharmacist for specific medical advice.
b) Please note that if you are arriving into South Africa from a yellow fever zone then you will need to provide proof to the South Africa authorities that you have had a yellow fever inoculation.
c) Clients with specific health problems or specific requirements must notify Knysna Touring in advance.
2 | VISAS AND PASSPORT
a) Agents and guests are required to ensure that all such requirements are attended to as Knysna Touring accepts no responsibility in this regard.
b) Visitors to South Africa must have a passport that is valid for at least 30 days after the intended departure date from South Africa and 06 months after the intended departure date for the rest of Southern Africa.
c) Passports should also have a minimum of two blank passport pages per country visited. The blank pages cannot include the “endorsement” page at the back of the book. If there is insufficient space in the passport, entry into a country could be denied. If you require a visa, you must ensure that your passport has two blank facing pages – one for the visa and one for the entry stamp. Visitors who intend on travelling to South Africa’s neighbouring countries and back are advised to apply for multiple entry visas.
3 | TRAVELLING WITH CHILDREN
a) Effective November 2019, all international minors only require a valid passport when travelling with an adult to or from South Africa. All South African children under the age of 18 leaving and entering South Africa are still required to have an unabridged birth certificate to accompany their passport. All unaccompanied children, regardless of nationality, still need additional documentation.
For all applicable details on these regulations please refer to the full travel advisory on https://www.satsa.com/wp-content/uploads/ADVISORY-DATED-NOVEMBER-20191.pdf
3 | AIRPORT TRANSFERS
a) In the event of flight number change or incorrect flight details received from the agent. Knysna Touring Tours and Safaris will endeavour to amend transfer arrangements, but will not be held responsible for loss of service or additional charges occurred should the service be unavailable due to late notification.
4 | PROTECTION OF PERSONAL INFORMATION ACT (“POPI”)
a) “Operator” means an operator as defined in the Protection of Personal Information Act, 4 of 2013;
b) “Personal Information” means personal information as defined in the Protection of Personal Information Act, 4 of 2013;
c) Protection of Personal Information You hereby authorise Knysna Touring to collect your Personal Information as it is relevant to this Agreement and/or service which we are providing for you or is deemed to be relevant for the provision of such service.
Knysna Touring is committed to the adherence of national legislation and regulations pertaining to the safeguarding of data privacy.
Knysna Touring shall use information previously provided by you to perform our services and to amongst other things, process invoices, credit notes, statements and any other document related to the services.
You confirm that we may share your personal information with the following persons, who have an obligation to keep the personal information secure and confidential:
Employees of Knysna Touring who are required to be informed of the personal information in order to attend to the services supplied and;
All third parties who may assist us in supplying the services.
We undertake not to disclose your personal information unless it is legally or contractually required to do so.
We agree to use all reasonable efforts to ensure your personal information in our possession is kept confidential, stored in a secure manner and processed in terms of POPI.
You hereby acknowledge and warrant that:
Knysna Touring is entitled to process and store any such Personal Information in the manner set out in Knysna Touring Tours & Safari’s Privacy Policy, available on the website www.knysna-touring.com
Knysna Touring is entitled and authorised by you to transfer any Personal Information to any of its Operators; and
Knysna Touring is entitled to store and back-up your Personal Information on its servers.
d) You confirm that you have read and agree to Knysna Touring Privacy Policy and hereby provide your consent to Knysna Touring to process your personal information and acknowledge that you understand the purpose for which it is required and for which it will be used.
